Short version: we tell you the cost and the date before you pay, every order is insured and tracked, and a piece that can be repaired is repaired rather than replaced.簡短版：運費同到貨時間都會在收款前講明；每單都投保同可追蹤；可以修嘅件，我們修，唔會叫你換。
| Item項目 | Terms條款 |
|---|---|
| Dispatch — Entry出貨——入門層 | 1–3 business days after payment clears; the Entry build is made in small batches at the central workshop款項確認後 1–3 個工作天；入門款由中央精品工坊小批量製作 |
| Dispatch — Core / Bespoke出貨——核心／訂造層 | Made to order: 3–4 weeks for Core, 4–6 weeks for Bespoke, because the piece is cut and stitched after you order it按單製作：核心款 3–4 週，訂造款 4–6 週——因為件貨係你下單之後才裁同縫 |
| Commission一次性委託 | 6–10 weeks, with two approvals with you: hide and thread, then the finished piece before engraving6–10 週，期間同你確認兩次：選皮同選線，然後係刻字前嘅成品確認 |
| Delivery運送 | Express courier with signature: 3–5 business days to the UK, EU, US, Japan and the Gulf; 5–10 business days elsewhere. Insured to full value; duties and taxes are shown at checkout, not billed on arrival需簽收嘅快遞：寄英國、歐盟、美國、日本同海灣地區 3–5 個工作天；其他地區 5–10 個工作天。按全額投保；關稅同稅項在結帳時顯示，唔會到貨才收 |
| Shipping cost運費 | Free worldwide, insured and tracked, on every order. There is no threshold to reach — the shipping is inside the price全球免運，已投保並可追蹤，所有訂單適用。冇任何免運門檻——運費已經包含在價格內 |
| Tracking物流追蹤 | Provided for every order, with a signature on delivery每單都提供，並需簽收 |
| Returns window退貨期 | 30 days from delivery, which is longer than the 14 days EU and UK distance selling law requires收貨後 30 天——比歐盟同英國遙距銷售法定嘅 14 天更長 |
| Return condition退貨條件 | Unused and in the original packaging. If the piece has been used, send it back for repair instead — that is what the repair service is for未使用、原包裝。如果已經用過，請寄回來維修——維修服務就係為此而設 |
| Defective items瑕疵品 | Repaired, replaced or refunded in full at our choice, and we pay the return shipping both ways維修、換貨或全額退款，由我們決定，來回運費由我們承擔 |
| Warranty保修 | Entry 2 years · Core 3 years · Bespoke and Commission 5 years, against manufacturing defects including edge and stitch failure入門 2 年 · 核心 3 年 · 訂造同委託 5 年，涵蓋非人為製造瑕疵，包括邊位同縫線失效 |
| Repair service維修服務 | Available for the life of the piece at cost of materials plus labour; leather conditioning from $45, edge refinishing from $65, restitching from $80作品存續期內按材料成本加人工提供；皮革保養由 45 美元起、邊位重做由 65 美元起、重縫由 80 美元起 |
| Custom / bulk orders訂造／批量 | Made to order — not returnable unless defective. Bulk from 100 units per model, quoted individually按單製作——除瑕疵外不接受退貨。批量由每款 100 件起，逐單報價 |